Tesco website and app outage due to ‘hack’

The Tesco website and app went down due to a hack, it has been reported.

Britain’s biggest grocer suffered an outage on its website and app on Saturday.

But the problems have persisted til today – with consumers frantically saying they cannot amend or edit their orders.

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Shoppers waiting for groceries have hit out at the UK’s largest supermarket chain.

Tesco has replied to angry customers on social media, telling them over Twitter that there is no estimated time to rectify the issues.

Now, it has emerged a hack could be to blame.

Tesco said the outage followed an attempt to “interfere” with its systems.

“We are working hard to get things back up and running,” the chain tells customers.

Online, shoppers are being met with the messsage: “Sorry, there’s currently an issue on our website.”

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Catty tweeted: ” app/website down so need to cancel my delivery for tomorrow as I can’t update the basket. I tried calling 08003234040 but automated system tells me to cancel via app and then hangs up. Please help”

Jenny B added: “what the heck us going on with your groceries website? Down all weekend now, no explanation. I have priority slots and not been able to order. My daughter is expecting a delivery this evening, will it happen? You will be losing a lot of custom.”

A Tesco spokesperson said: “Since yesterday, we’ve been experiencing disruption to our online grocery website and app. An attempt was made to interfere with our systems which has caused problems.”

Warren Free wrote: “As a Tesco customer and looking at the Twitter feed… the website and app being down is a national problem. Doesn’t discriminate whether you’re north south or the middle!”

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